LONDON – The Nigerian High Commissioner to United Kingdom, His Excellency Sarafa Tunji Ishola has promised to introduce a new strategy with a view to improve service delivery at the Nigeria House in London.
Amb Ishola, a former
Minister, who stated this recently while inspecting the departments of the High Commission on assuming office, also vowed to ease the pains of Nigerians in the United
His words, “Visitors expect the best customer service from us and l am determined to restore the image of the Embassy to the highest standard during my tenure.
“I have observed within my few days here how between 300 and 400 passport applicants queue up from very early in the morning and they all get seen by the close of day.
“There should be no reason why the interactions by our immigration department personnel and those service users should not be a seamless and enjoyable experience. For me that is a good start and it can be improved upon”.
According to a report by African voice and credited to the Minister, Head of Information, Culture and Sports in the Consular, Nuradeen Aliyu-Biu, stated that Amb. Ishola is determined and eager to see that the services of the Embassy are providing greater value to our clients.
“The High Commissioner is preparing to engage with all our service users by setting out new strategy for us to meet their needs now and into the future.
“The embassy will focus on some immediate priority areas to deliver excellent services starting from our website, passport renewal and visa applications.
The mission will also engage more with Nigerians in the UK through the media to ensure we address their major concerns”, Biu posited.